SUPPORT & FAQ
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Find answers to common questions or get in touch with our support team via email.
FREQUENTLY ASKED QUESTIONS
Keep-Warm holds SteadyState temperature for 4+ hours on a single charge. Actual runtime varies slightly based on target temperature and ambient conditions.
Yes. Keep-Warm supports hot-swappable batteries, meaning you can replace a depleted battery with a fresh one while the unit continues to maintain temperature.
Yes. Keep-Warm supports DC/AC dual power input. When a power source is available, plug in to run indefinitely and preserve battery life.
Keep-Warm accepts standard GN 1/1 and GN 1/2 hotel pans. The included Warming Tin liners are sized to fit perfectly.
Absolutely. Keep-Warm uses 100% dry electric heat — no open flames, no water, no fumes. Safe for any countertop or table.
With the Zero-Clean workflow, simply remove the disposable Warming Tin liner and wipe the interior. No scrubbing, no soak time.
SteadyState holds between 140°F and 185°F with ±1°F precision. The Spectra 3100 display shows the current temperature in real time.
Yes. We offer fleet packs for hotels, caterers, and restaurants. Visit our Commercial page for pricing tiers and volume discounts.
The Spectra 3100 display updates wirelessly from the Keep-Warm companion app (iOS & Android). Search a dish, tap to select, and the display refreshes instantly
Yes. The Warming Tin liners are made from food-safe, recyclable aluminum. Check local recycling guidelines for proper disposal.
Depending on configuration, Keep-Warm weighs approximately 15–20 lbs, making it highly portable and easy to deploy at any venue.
Yes. Keep-Warm offers purpose-built carrying bags designed for safe, easy transport. Load in, load out—no damage, no hassle.